We guarantee our products 100%. We stand behind our products and all products are guaranteed against manufacturing defects in materials and workmanship for 30 days. Within the 30-day warranty, we will repair and/or replace parts or products that are defective in materials or workmanship.
If you have created an account with us, you can request a return through your manage account section. Your complete order history is available in your my account section, and requesting refunds is easy. If you do not have an account: To make a return please email customer service (firstname.lastname@example.org) with the subject line "returns".
Shipping time depends on what service you choose. We typically send out same or next day. We have very fast service. Custom orders can take 2-5 extra days longer to ship. We ship most items from our warehouse in Leavenworth, WA. Shipping times may vary by destination.
FedEx orders by ground
Your destination country may charge additional duties, taxes and fees that we are unable to incorporate into your shipping quote. Any such fees are your responsibility. Please note that duties, taxes, and/or any other fees originating from the destination country vary by region and change on a regular basis.